Terms and Conditions CyberDay 2021
Terms and Conditions CyberDay 2021 Brota
These are the clauses that constitute the basic rules that establish the proper use of our online store www.brotavida.cl during the CyberDay 2021 period. Event to take place between this October 4th from 00:00 hours, until October 6th .
- General Background
We appreciate your interest in visiting the web platform www.brotavida.cl, hereinafter “Brota”. By registering and using the Brota website, the natural person, hereinafter "User", accepts the conditions established below, expressing their total agreement.
Once you enter and navigate our site successfully, you agree to the current terms and conditions of use. The foregoing without prejudice to the fact that we may change the use or rules of our online store. We may modify, eliminate or change sections of the website at any time and without prior notice, the acts that are executed such as the contracts entered into through this website, are subject and subject to the laws of the Republic of Chile, in special to law 19,496 on the protection of consumer rights.
- Security in your Purchase
We have a high security standard, such as the encryption of all the information that the user gives us. As a user, you will also have the right to request information about your registered personal data, and arrange for the rectification, elimination and/or cancellation of this data when you deem it appropriate, in accordance with Law No. 19,628.
Every time the user registers on the Site and provides personal information, regardless of the geographic location where he or she is located, in order to purchase a product, the browser through which the act is executed connects to the Site through the protocol SSL that certifies that the user is actually on the Site and on our servers (which can be seen with the appearance of the HTTPS code in the browser's address bar). Our objective is to protect and preserve the buyer's financial transaction and payments.
- Password
In the event of loss or blocking of the secret key, the necessary and prudent measures will be adopted to protect the security of the data and password, such as information encryption systems, security certificates or others that the company deems relevant. If changes are detected in the information that you have registered on the site, or in the event of any irregularity in transactions related to your identification or that of the payment method, or simply as a measure to protect your identity, our executives may contact you by via telephone or email, in order to corroborate your data and try to avoid possible fraud.
If you cannot establish contact within 72 hours, for your own security, your purchase order placed on our site cannot be confirmed. We will inform you by telephone or email that your order has been voided due to inability to confirm your identity or the payment method offered.
However, Users and/or Buyers are exclusively responsible for the loss, misuse or unauthorized use of the validation code, either by them or by third parties, after the purchase has been made in the manner expressed in the Terms. and Conditions.
- Promotions and Advertising
All promotions or offers that are activated on our website will remain valid as long as there is availability of our products or they are not modified by the company and reported on the site.
The client will be the one who authorizes the sending of all types of offers and promotions via email from www.brotavida.cl In accordance with article 28 B of Law No. 19,496. Likewise, it will be the client himself who may request, at any time, the suspension of the sending of these offers.
- Payment methods
We have an extensive service so that you can pay for your products through Transbank's WebPay system. The entry of the Transbank card data is stored securely, which is why Brota does not store that information.
-Visa, Mastercard, Diners Club International or American Express bank CREDIT CARD, issued in Chile.
-Bank DEBIT CARDS under the Redcompra system, issued in Chile by national banks.
Users declare that they understand that these means of payment or payment portals belong to third-party companies that provide these services, independent and not linked to Brota, so the continuity of their provision of services over time, as well as the correct functioning of its online payment tools and buttons will be the exclusive responsibility of the companies providing these services and in no case of Brota.
- Prices
The details of the values of the products are expressly displayed on www.brotavida.cl and only apply to purchases made on the same day and are not applicable to wholesale sales. Likewise, the prices displayed by distributors do not necessarily apply. to transactions carried out on www.brotavida.cl
- Right of withdrawal
The customer may return the product purchased at www.brotavida.cl within a period of 10 days from receipt, without needing to invoke any cause and as long as the product has not deteriorated due to an event attributable to the customer. To exercise this right, the customer must send the original receipt or any document proving the purchase to cyber@brotavida.cll and return the original packaging elements in good condition. In the case of products purchased in promotion, set or pack, the delivery of all of them will be required, without prejudice to the exchange being made only with respect to one of them.
- Responsibility
In no case will Brota be liable for:
The improper use that users or visitors of the site may make of the materials displayed, industrial property rights and intellectual property rights.
Likewise, the parties recognize and record that the computing platform provided by Brota is not infallible and, therefore, during the term of this contract, circumstances beyond the control of Brota may occur, which imply that the site or the computing platform is not are operational for a certain period of time.
- Dispatch and Delivery
Purchases will be sent to the address reported by the customer at the time prior to closing the online purchase. Shipping options are offered that may vary in delivery days and cost depending on destination. The average stipulated time delivered by the various logistics operators is as follows:
Santiago: 4 to 9 business days
Regions: 8 to 20 business days.
The processing time for our orders is a maximum of 48 hours (business days), dispatch will be made after processing depending on the shipping time of the carrier in charge.
Due to high demand, shipping orders may take up to 72 hours to process.
To confirm home delivery and check the status of the purchase, we recommend checking the email with the tracking number that we will send with the instructions once it is delivered to the carrier, or contact our Customer Service through our networks. social networks Facebook and Instagram or writing to cyber@brotavida.cl
If the customer or whoever has authorized to receive the order is absent when the order is delivered, the product will not be delivered. After 48 hours of the first attempt, the transport company will make a second attempt to deliver the order. In the event that you are not there again, or who is authorized to receive the product, the shipment will be returned to Brota and you will be contacted again to coordinate a new shipment with new delivery times for it.
Shipping values depend on the geographic location from which the purchase was made at www.brotavida.cl
About the “FREE DELIVERY” promotion Brota will validate free dispatch depending on the minimum purchase amount established for each region of the country.
Conditions for free shipping to all of Chile
Arica and Parinacota over $100,000
Tarapacá over $100,000
Antofagasta over $100,000
Atacama about $65,000
Coquimbo over $60,000
Valparaíso over $60,000
Metropolitan of Santiago over $40,000
Liberator General Bernardo O'Higgins about $60,000
Maule over $60,000
Ñuble over $65,000
Bío-Bío about $60,000
La Araucanía over $65,000
Los Ríos about $65,000
Los Lagos over $80,000
Aysén from General Carlos Ibáñez del Campo over $120,000
Magallanes and Chilean Antarctica about $120,000
- External links
Brota provides the use of social networks and external links such as: Facebook and Instagram.
- Validity of Terms and Conditions
This document has value in all transactions carried out on www.brotavida.cl during the CyberDay 2021 period. The Terms and Conditions can be changed or updated as many times as necessary, being published on this site.